no help from the 12th of November until now 27 November

i have been contacted by cell c after the review that i sent the last time only to be told that i should go to the store i made a settlement at of which i did and that was ndofire mall. the customer service said to me that according to them my query was sorted out and closed, now my question is how does a query be closed without them finding out if i am sorted out with my misfortune. i want every person that has been assisting me to be held accountable for lack of being competent to acquire customer satisfaction. my query number is:171 ********** 84 & ********** 027. i want answers today and if i don't get any answers my attorney will be in touch with you guys.