No help from Cell C or Legal Department

Right so I've had just about enough dealing with Cell C. I've been a customer for 15 years and they just don't give a s***. I recently lost my job and I'm unable to afford the contract I'm currently on. Rather than just stop paying, I've been contacting Cell C in vain to try and migrate my contract to a cheaper package. But, they want to charge me over R2000 to do this??? Hello, did you not hear that I can't afford it?! Then I receive e-mails about methods of payment and nonsense, which doesn't relate to my query at all! I phoned Cell C again just now and they put me through to the legal department. After holding for 15 minutes, I hung up. So it appears I will simply have to stop paying my contract, get blacklisted and have my credit record destroyed because Cell C refuses to help me. I guess I'll just get a pay-as-you-go package from Vodacom then. Thanks for nothing Cell C.