No help at all at call center or in store.

I wish I could give 0 stars for Cell C as their customer service is the worst I've experienced in a long time. Trying to cancel a contract of a deceased person and I've been told by the call center assistant that the person on who's name this account is, should cancel the contract in store and that she can not help me. The contract was apparently transferred to a new owner, but the account is still o the deceased name so I can not understand who is supposed to cancel this contract. I'm also not sure how this contract could have been transferred to a new owner without the deceased being present to do such changes as the operator had told me that only the person on who's name this contract is can cancel this contract. I am so confused. The deceased family went to a Cell C store to cancel this contract and when I spoke to this person at the store, he told me that he is so fed up with Cell C because of this nonsense.