No help after canselation request

On the 9 July'15 we went to Cell C Newcastle mall and ask to cancel the GET IT on my Husbands contract ***) <br> Since then we (myself and 3 Cell C consultants) have phoned ever since every time we were told it will be cancel <br> The next month I was told to phone them myself, the GET IT representative told me the lock was registered on the 9 Jul'15 and it take a month. <br> This is after 7 phone calls we were told a GET IT rep. have to call my Husband before they will cancel it.<br> That persons still up on Today have not called or does not exist.<br> The best part is we still are paying for a service we don't use at all!!!<br> We want to be refunded from the 9 July'15 as we (me and my Husband Steven Bouwer and the Cell C Reps) tried several times to cancel this but with no joy!!! <br> OR tell me how many times do we still have to phone in before some or other competent person will take GET IT off my Husbands account????<br> This is unacceptable and VERY BAD SERVICE!!!!<br> <br>