No help!

<p>I was added onto my brothers account as a person that can get information. He has 2 contracts with CellC and I am using one of the contracts. We pay our accounts via EFT and today when I phoned to get the balance that we must pay, all of the sudden my information wasnt on the system. But the funny thing is that I phoned in a couple times before. The consultant who helped me was very rude and not even willing to help. This is not the first time that i have had problems with the customer care line staff. I need to get the balance of the accounts to be able to pay the account via EFT, but no one is willing to help. My brother works all day and isnt allowed to have his phone at work hence why I am phoning to get the balances.</p>