No great service from cell ce

I received a cellphone from cell c this morning and the instruction was to activate the Sim once i received the phone and sim. I called in and no one seemed to understand what i was asking for. I needed to activate the sim, but many will say i need a swim swap and put me through to other contract department. And the contract put me through to customer service. All in one big circle. I have never been happy with cell c service but today it has proven me right. Cell c consultant needs a proper and formal training because they are impatient to people . They even hang up the phone while still talking to them.