NO GOOD CUSTOMER SERVICE.........TERRIBLE
<p>Ek is super ongelukkig met Cell C so erg dat ek nie eers my ****rak gaan 'upgrade" nie. Ek is nie die eniste person wat die laaste ruk kla dat hulle geld en data net weg raak op hulle fone. Ek dit elke keer gelos en gedink nee dalk is dit ek maar wat nou te erg is is te erg.</p> <p> </p> <p>Ek is al van 2009 af by Cell C hulle moes my nog nie een keer gebel het vir n betaling en dit was die diens wat ek gister by cell c gekry het!!!!!!</p> <p> </p> <p>In twee dag se tyd het ek R 70 + R 150 op my foon gesit en ek nog geld op my foon gehad (vAN 26/01 tot 22/02 het ek al 670.00 op my foon gelaai sonder my top up ****rak en ek is weeks dae van 7 tot 4uur/5uur op wifi by die werk) </p> <p> </p> <p>Gister die hot spot gebruik op foon vir n schooling site op die laptop (ons die vorige dag ook dit op gelaai vir die selfde site en ons was seker n 30min op die site en daar was oor die 70mb oor as ek reg onthou )</p> <p>16:36 laai ek 100mb op my foon, Sit hot spot aan en connect met die laptop</p> <p>16:41 kry ek sms al my data wat op die foon is klaar is ek was nie eers mooi op die site nie. Stop daarlik als</p> <p>(Nee my foon en laptop is so opgestel dat niks kan update sonder ons se ja nie)</p> <p>Kyk my airtime en data: Ek het oor die 60 nog in geld op foon en 0.02mb. Oor die 10000 free minuts en 10000 sms.</p> <p>Gaan op foon laai R150 dan kry jy 400mb als daar gelos.</p> <p>N half uur later kyk ek my airtime weer toe ek 153.46 op my foon en die 390mb skielik is die R 60 ook weg???????????</p> <p> </p> <p>Na n ruk bel ek customer care om 17:54, 23minutes later sit die vrou die foon in my oor whooooo well done Cell C as dit nie die Cusromer Service is wat die foon in mens so eers neer sit nie is die die sellers van cell C wat aan mens ****rakte wil verkoop en as jy aanhou jy stel nie belang nie word hulle kwaad en sit die foon neer. Of soos met my ma hulle word dit dan net op jou ****rak gelaai sonder dat hulle ja se sit dit en na 3maande is dit weer op die ****rak.</p> <p> </p> <p>????????????????????????????????</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
We apologise for the unsatisfactory service that you have experienced from our call centre. We will get one of our team members to assist.
Regards
Cell C | MH
We apologise for the unsatisfactory service that you have experienced from our call centre. We will get one of our team members to assist.
Regards
Cell C | MH
As per communication, Theodorah will be in touch.
Regards
Cell C | MH
As per communication, Theodorah will be in touch.
Regards
Cell C | MH
Theodorah has been in contact with you to assist with this matter. She advised that as per the data validation report, your data usage is valid and explained the charges for the usage.
Regards
Cell C | PN
Theodorah has been in contact with you to assist with this matter. She advised that as per the data validation report, your data usage is valid and explained the charges for the usage.
Regards
Cell C | PN
Still dont understand like I told Theodorah its fine just leave it is totally posible for me to use R670.00 date vulea of data from 26/01 - 22/02 and be on wifi from 7am to + 4pm in the day. Its not the first time this has happend it the first time that I follow up on this. Still ****ed with Cell C for Charging me ALMOST R200.00 and 120mb for how much was that total data used in 5-10 min almost 389mb. And like i told Theodorah for wanting to give me 100mb after charging me R200 AND 120mb for 398mb back but keep it. Seems like cell c need the money more. So no im stil not happy and stil think this is mad from Cell C.
Thank for you loyalty and always giving the best price to you long lasting Customers
Still dont understand like I told Theodorah its fine just leave it is totally posible for me to use R670.00 date vulea of data from 26/01 - 22/02 and be on wifi from 7am to + 4pm in the day. Its not the first time this has happend it the first time that I follow up on this. Still ****ed with Cell C for Charging me ALMOST R200.00 and 120mb for how much was that total data used in 5-10 min almost 389mb. And like i told Theodorah for wanting to give me 100mb after charging me R200 AND 120mb for 398mb back but keep it. Seems like cell c need the money more. So no im stil not happy and stil think this is mad from Cell C.
Thank for you loyalty and always giving the best price to you long lasting Customers
And please send me a full report on all my data used from the 26/01/2016 - 22/02/2016 the data validation report so I know what update it using all this data so it can be block on my site i dont know the update that took place in that time? That whey i block al my updates.
And please send me a full report on all my data used from the 26/01/2016 - 22/02/2016 the data validation report so I know what update it using all this data so it can be block on my site i dont know the update that took place in that time? That whey i block al my updates.
We have referred this matter to Theodorah for further assistance.
Regards
Cell C | PN
We have referred this matter to Theodorah for further assistance.
Regards
Cell C | PN
Thank Theidorah for putting up with this mater and trying to help me all the way. 5 thumbs up for you doing your bests to help.
Thank you Cell C for the refund. Will monitor everthing on my side.
Thank Theidorah for putting up with this mater and trying to help me all the way. 5 thumbs up for you doing your bests to help.
Thank you Cell C for the refund. Will monitor everthing on my side.
