No fulfillment of obligation made to refund subscription

After having been told by Sidwell after many feeble excuses from cell c, he informed me that cell c would need to install another tower in the area I stay but could not tell me when this is planned for.

Sidwell sent me the following:

1.) Email dated Saturday 12th August 2017 at 10h28 advising that a once off gesture of goodwill (one-month subscription fee) to be refunded on contract ********** 888. Email dated Saturday 12TH august 2017 AT 10H40 advising that a once off gesture of goodwill (one-month subscription fee) to be refunded on contract ********** 315.

Needless to say, none of the above refunds were received.

There is one small credit of R120 on my recent statement but no mention of what that is. This is nowhere close to my subscriptions for either contract.

Sidwell nor anyone else has even bothered to let me know what is going on.

As I am not even able to access the internet at my place of residence unless it is very late at night, owing to apparent conjested internet traffic, which is no fault of my own, and in addition to this your service monitoring team obviously didn't do their job properly, otherwise they would have picked up earlier that this was becoming a major problem.

In my opinion it is ********* for you to charge subscriptions without offering a service. The only time I could access the internet connection is by costing me money to travel to my family in edenvale to try an access the internet.

Furthermore I am now told by Sidwell that it is now up to me to decide if I want to cancel my contract and go to another service provider. Is this THE WEAK SOLUTION YOU OFFER YOUR CUSTOMERS WHILST GIVING NO SERVICE WHATSOEVER?????

I AM GOING TODAY, LODGE A COMPLAINT WITH Hello Peter as well as the communications board for non payment of the refund agreed to as well as your most disgusting and shocking service as always.