No ***** Protection. And No help Thereafter. Very Disappointed.

Cell C is really ******** and now im the one who has to pay for their ignorance with my time and health because of all the stress this ***** issue is causing me. On the 27/04/2019 I called 084151 after i received sms' with OTPs telling me my contract is almost approved when I didn't apply for one and they told me "oh its probably a mistake". On the 04/05/2019 i received OTPs again telling me my contract is almost approved and this time i used the app to send a message and an incident was raised but I never got called back or anything. Now on the 18th the *******s succeeded in getting a contract at cell c and i called to let them know that I never app**** for the contract and they told me to send an email to ********** thats it. They still had the nerve to debit even though I reported the issue to them and sent through al the docs i was told to send. I CANT AFFORD A SAMSUNG S10 THATS WHY I USE A HUAWEI!!!!!!!!!!!!!!!!! So disappointed. Been loyal Cell C since 2014 but today im really hurt, really. They don't care about their consumers obviously. Introduce biometrics or use the telkom route of not giving expensive phones immediately and having a person return for it.