LW
Lara W
1 reviews | Active since Aug 2024
08 Mar 2025, 16:38
NO Fibre to the Home
Worst service ever. Well trained call centre staff who empathise, promise, escalate and generally get nothing done. 8 days of empty promises and no fibre. Speechless, and fibreless, and frustrated at the lack of customer service. Looking at the overall rating of this business, I can't even feel surprised - clearly they don't care about their unhappy customers and shocking rating.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
08 Mar 2025, 16:57 Hi Lara,
Thank you for contacting Cell C.
We are sorry to hear about your Fibre service issues and understand your frustration with the empty promises.
Your case has been escalated to our support team, and we are actively working on resolving this matter as quickly as possible.
Our team will be in touch to provide you with an update on the progress of our investigation and to discuss the next steps.
Regards,
Cell C | MN
Thank you for contacting Cell C.
We are sorry to hear about your Fibre service issues and understand your frustration with the empty promises.
Your case has been escalated to our support team, and we are actively working on resolving this matter as quickly as possible.
Our team will be in touch to provide you with an update on the progress of our investigation and to discuss the next steps.
Regards,
Cell C | MN
Cell C's reply08 Mar 2025, 16:57
Official
Hi Lara,
Thank you for contacting Cell C.
We are sorry to hear about your Fibre service issues and understand your frustration with the empty promises.
Your case has been escalated to our support team, and we are actively working on resolving this matter as quickly as possible.
Our team will be in touch to provide you with an update on the progress of our investigation and to discuss the next steps.
Regards,
Cell C | MN
Thank you for contacting Cell C.
We are sorry to hear about your Fibre service issues and understand your frustration with the empty promises.
Your case has been escalated to our support team, and we are actively working on resolving this matter as quickly as possible.
Our team will be in touch to provide you with an update on the progress of our investigation and to discuss the next steps.
Regards,
Cell C | MN
LW
Lara W's updateReviewer Update
09 Mar 2025, 10:302 phone calls later and still nothing, the people I speak to promise to escalate and nothing happens. No-one calls from Vumatel despite all the promises
LW
Lara W's update09 Mar 2025, 10:30
Reviewer Update
2 phone calls later and still nothing, the people I speak to promise to escalate and nothing happens. No-one calls from Vumatel despite all the promises
Cell C's replyOfficial
09 Mar 2025, 10:45Hi Lara,
Apologies for the delay in having the matter resolved. A follow up has been sent to the technicians in order for them to confirm the sight visit time.
Feedback on this will be provided as soon as possible.
Cell C | DA
Apologies for the delay in having the matter resolved. A follow up has been sent to the technicians in order for them to confirm the sight visit time.
Feedback on this will be provided as soon as possible.
Cell C | DA
Cell C's reply09 Mar 2025, 10:45
Official
Hi Lara,
Apologies for the delay in having the matter resolved. A follow up has been sent to the technicians in order for them to confirm the sight visit time.
Feedback on this will be provided as soon as possible.
Cell C | DA
Apologies for the delay in having the matter resolved. A follow up has been sent to the technicians in order for them to confirm the sight visit time.
Feedback on this will be provided as soon as possible.
Cell C | DA
LW
Lara W's updateReviewer Update
09 Mar 2025, 13:56Still nothing, not a call, no technician in site despite 3 days of promises. The Cell C call centre is a waste of time, - same old promises and no action at all. Reference numbers aren’t worth anything.
LW
Lara W's update09 Mar 2025, 13:56
Reviewer Update
Still nothing, not a call, no technician in site despite 3 days of promises. The Cell C call centre is a waste of time, - same old promises and no action at all. Reference numbers aren’t worth anything.
Cell C's replyOfficial
09 Mar 2025, 14:02We have requested Vumatel make contact with you in order to confirm the appointment.
Cell C | DA
Cell C | DA
Cell C's reply09 Mar 2025, 14:02
Official
We have requested Vumatel make contact with you in order to confirm the appointment.
Cell C | DA
Cell C | DA
LW
Lara W's updateReviewer Update
09 Mar 2025, 15:25Still not a squeak from Vumatel, clearly they don’t work on weekends despite all the promises Cell C have been making since Friday afternoon
LW
Lara W's update09 Mar 2025, 15:25
Reviewer Update
Still not a squeak from Vumatel, clearly they don’t work on weekends despite all the promises Cell C have been making since Friday afternoon
Cell C's replyOfficial
09 Mar 2025, 15:36We completely acknowledge the importance of clear communication and timely resolution, and it’s disappointing that you have not seen the progress we promised. We assure you that we are actively following up with Vumatel to expedite the process and will make every effort to ensure this is resolved as quickly as possible.
Cell C | DA
Cell C | DA
Cell C's reply09 Mar 2025, 15:36
Official
We completely acknowledge the importance of clear communication and timely resolution, and it’s disappointing that you have not seen the progress we promised. We assure you that we are actively following up with Vumatel to expedite the process and will make every effort to ensure this is resolved as quickly as possible.
Cell C | DA
Cell C | DA