JN
Jp N
1 reviews | Active since Mar 2009
01 Aug 2024, 12:35
No fibre connection after downgrade
Hi there I recently downgraded my fibre package from 250mbps to 60mbps.
Today after the downgrade I have a flashing red light on my router and no internet connection.
Could you please look into the reason for this?
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Replies (3)0
Replies (3)JN
Jp N's updateReviewer Update
01 Aug 2024, 12:55Hi there I rebooted the router more than once today, but still the flashing red light remains and no internet connection.
Please resolve this issue only started since today after the downgrade request earlier last month.
Please resolve this issue only started since today after the downgrade request earlier last month.
JN
Jp N's update01 Aug 2024, 12:55
Reviewer Update
Hi there I rebooted the router more than once today, but still the flashing red light remains and no internet connection.
Please resolve this issue only started since today after the downgrade request earlier last month.
Please resolve this issue only started since today after the downgrade request earlier last month.
JN
Jp N's updateReviewer Update
01 Aug 2024, 20:29When I view my account it shows that my account is in arrears. Could this be the issue why my line is disconnected?
My account was debited on the 31st of July for my 250mbps line so my account is paid up. Now that I have downgraded to 60/30 mbps my account shows that I am R679 in arrears how could this be possible as the debit order is only suppose to go off on the 31st of August?
Could you please look at my account and see what is going on and if this is the reason my line is diconnected. Please resolve this issue as soon as possible.
My account was debited on the 31st of July for my 250mbps line so my account is paid up. Now that I have downgraded to 60/30 mbps my account shows that I am R679 in arrears how could this be possible as the debit order is only suppose to go off on the 31st of August?
Could you please look at my account and see what is going on and if this is the reason my line is diconnected. Please resolve this issue as soon as possible.
JN
Jp N's update01 Aug 2024, 20:29
Reviewer Update
When I view my account it shows that my account is in arrears. Could this be the issue why my line is disconnected?
My account was debited on the 31st of July for my 250mbps line so my account is paid up. Now that I have downgraded to 60/30 mbps my account shows that I am R679 in arrears how could this be possible as the debit order is only suppose to go off on the 31st of August?
Could you please look at my account and see what is going on and if this is the reason my line is diconnected. Please resolve this issue as soon as possible.
My account was debited on the 31st of July for my 250mbps line so my account is paid up. Now that I have downgraded to 60/30 mbps my account shows that I am R679 in arrears how could this be possible as the debit order is only suppose to go off on the 31st of August?
Could you please look at my account and see what is going on and if this is the reason my line is diconnected. Please resolve this issue as soon as possible.
JN
Jp N's updateReviewer Update
02 Aug 2024, 12:16Nothing has been done to resolve my issue. No internet yet. No one has made contact. For 2 days now no internet. My wife is dependant on online business as her job and 2 days no work and no income. Should i go to the consumer act?
JN
Jp N's update02 Aug 2024, 12:16
Reviewer Update
Nothing has been done to resolve my issue. No internet yet. No one has made contact. For 2 days now no internet. My wife is dependant on online business as her job and 2 days no work and no income. Should i go to the consumer act?