No Fibre and no customer service

The whole weekend I had no Fibre connection in my house. I called Cell C on Saturday and the agent said she'll follow-up. Still no Fibre when I woke up on Sunday and made a follow-up and the agent asked for my contact number and said she'll follow-up and call me back. Today it's Monday and still no call or Fibre at least. I pay Cell C R719 every month just to receive this kind of treatment and service.