No feedback/Response in over a week!!!!!

I had logged a complaint (or what the Cell C call center people like to call - a QUERY), on the 2nd or 3rd of March 2016 and i was told that it would be attended to in 72 hours and to this day.....I AM STILL WAITING FOR A RESPONSE. I dont want to repeat my issue for fear of sounding like a broken record. My case number is:***. This is very frustrating and very inconsiderate to me as a customer. Whatever happened to \customer service\"? Am i JUST a number to Cell C????? I fully regret agreeing to this Cell C contract!!!! It has caused me a lot of headaches. Can somebody look into my case and get back to me ASAP!! Is that too much to ask?"