NO FEEDBACK POOR SERVICE

<p>REF : ********** 028 & ********** 142</p> <p>Query unresolved from November 2015, relogged in February 2016, still no resolution. took a data contract out in october 2015 for 20 gig data with router for r199p/m for 12 months. was billed R239 in november. on quierying this was informed that they need to listen to the call recording & will get back to me. some did call in december & advised that i would be loaded to the 20 gig contract as i was loaded on a 7 gig contract & would be reimbursed for incorrect amount from January. in jan was still billed R239. relogged in February & was advised that they need to listen to the recording again & get back to me. no one did & when i called in was advised that they would listen to the recording & within 2 days someone would call 2 weeks later still no call hence my complaint via your platform. </p> <p>DISGUSTING SERVICE LEVELS & THE POWER IS CERTAINLY NOT IN MY HANDS.</p>