No feedback or response

Monique van der Merwe *** Contact no: ***

Good day,

I have been trying to get assistance for about 6 weeks now with NO SUCCESS!

In 2019 I took out 3 contracts, *** which is my main account. Has been for the past 5+ years. *** which is my moms account and a router of R200 a month. I do not have this number as we never used the number.

In April 2020 I phoned cell c to change all my contracts to the smallest packages possible as our Company has closed down due to Covid. The lady I spoke to that day mentioned that the Router has been paid in full (the device) and she will then cancel this contract due to me being unemployed. She asked me to settle the account to date and will then be canceled. My other 2 contracts were adjusted to the smallest packages possible.

NOW I see that this contract has been handed over to a legal partner? And listed on my ITC??? I feel this is very unfair and if I was made aware of this before June I would have never upgraded my other 2 contracts. I pay R1300 every month and I have been handed over for R1400??? After the CellC employee said that the contract will be canceled?

Should I not receive feedback by 20 Aug 2021 I will take this further.