No feedback on request for service

I requested a number change to be done on 26 December Decemberamd was told i would be contacted and the process would take 48 hours. I called in everyday since then with no help. On the 31st i called in as i have not yet received any feedback. I requested to speak to a manager and have someone call me back immediately. I was contacted saying my request could not be processed because the number i provided was on a different person's name. Why was this not communicated to me initially? And why did i have to fight for 5 days only to receive a request from them? I then contacted the call centre again on the 2nd and i have now been told it will take 2 more days. No compensation or urgency has been provided to me to resolve this case and it is 9 days later. I have called in today (4 January) and was told my case has still not been looked at. Where is the customer service from these people? One would think a Cell C to Cell number change would be less expensive (if not free) and be much easier to complete. <br> <br> I have just taking out a 2 year contract and i am already regretting not going with MTN.<br> <br> Thank you for giving me my place to rant.<br> <br> Regards<br> Chad Crow