jJ
jpfouche J

1 reviews | Active since Aug 2012

21 Mar 2016, 11:08

NO FEEDBACK ON MY PREVIOUS COMPLAINT OF INVOICES

On 16 March 2016 I sent a complaint on Hello Peter about my accounts and Cell C promised to contact me. No one has contacted me or attempted to attend to my complaint.I would like to receive statements and invoices on my cell phone accounts *** and ***. I need this information in black and white as each department gives me a different amount without any explanation or confirmation . I am paying monthly into their Nedbank account but they don t give me any feedback on my outstanding amounts.Without their response how should I know what I am owing. Should I not get any response this time I will revert to the TV Show Carte Blanche to investigate the matter.From what I see on Hello Peter Cell C has a rate of 89% complaints which they don t resolve . Would like to give this information to Carte Blanche to discourage potential clients who wants to join Cell C the Cell Provider with empty promises and 0% Customer Service.

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Replies (1)
Cell C
Cell C's reply22 Mar 2016, 07:59
Official
Hello JP Fouche,


Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN