No feedback on ********** application / account

Hi Last month I received a sms on my cell (not with Cell C) with a pin stating that my application is almost approved and pls call 084151 if I did not apply. I had not been a Cell C client for years, and also had not app**** to Cell C for anything, so I called the number immediately to inform them that I did not apply for anything. I was transferred from pillar to post, and eventually I was told that yes, they can see an application under my ID number, and it will be marked as ***** and not processed further. I then got transferred again to tell my story again, told by a recording that there are technical difficulties and the call was cut.

This all made me feel very uncomfortable, so on the same day I went to a Cell C store to inquire what is happening. They could see the application and told me it was done in Jhb, and advised I go to SAPS, get an affidavit stating that I never app****, bring it to the store and they will submit together with a copy of my ID. This was done. No further info was given to me.

A few days later a debit order from Cell C went off my bank account. Went back to the store, was told to submit a bank statement showing the debit order, which I did. Asked for a reference number, was given nothing, and never heard from Cell C since.

Now I do not know what is happening - is there an active account in my name? Was it marked as ***** and suspended, and is it being investigated? Am I going to be debited again?

I tried following up with the call center on a number of occasions, but I get nowhere, as I do not have a reference, a cell number or an account number to give them. Any feedback?