no feedback on delivery that hasnt yet been made!

i was called by tellamarketing dail direct for a upgrade on the blackberry z3 for r149 a month with prompts included.i was very ecxited about it and took them up on there offer. what was relaid to was that it would be deliverd within 3 to 4 working days from the 12 march and i gave them a call on the 23 march beacause of no delivery that was delivered.it was sed that it was a upgrade without a mobile handset!!? it was told to them that they should check there recording on that specific call due to the arragement that was made, then on the 17th of march i recieved email regarding my tracker order number and i couldnt understand the reason for this email and then i gave them a call on the 25th of march and it was said to me that they have no feedback regarded my upgrade ,im still waiting on feeback its been days now its really frustrating that im not recieving any help from there customer service but only prolonging the situation.i find the service of dail direct inaccurate and just very bad.