No feedback on delivery of correct device

On 5 August 2015, I received a call from Cell C and spoke to Nur Williams offering me an upgrade on my current cell c data contract (currently on a month to month 20 giga contract, paying R199 per month). What was offered to me was either a 12 or 24 month 20 giga contract at the same rate of R199 per month & with this upgrade I will receive a Huawei mifi device free of charge. I opted for the 12 month option.<br> <br> Two days later, I received a ZTE modem, not the Huawei device I expected. On 12 Aug, I contacted Nur to enquire about the device and was advised to contact the Cell C call centre on 084 145. I called this number and spoke to Richard (ref for this call is SN/***). Richard requested that the device I received be couriered back & once received in good order, they will send the correct device. <br> The courier services (RAM Couriers) collected the package from me on the 13th August (waybill number - RW***0), from their website I see that the package was delivered. <br> <br> As I had received no feedback whatsoever, I sent a query to [Email Removed] on 26 Aug (case #***), again on 4 Sept & on 9 Sept (case# ***) and am yet to receive feedback.