No feedback on complaint - ***

I logged my frustration with signal interruption on 17 December. On 19 December I received the following email, but I'm still waiting to be contacted (and please do not claim that somebody did try to contact me, but that I was not available):<br> <br> Response By E-mail (Kia) (19/12/2015 14:46:16)<br> Dear MR Malan<br> <br> Thank you for contacting Cell C.<br> <br> We have received your email regarding network coverage.<br> <br> Your request has been escalated to our Network Department who will contact you within two business days to confirm and process the request.<br> ref no:***<br> <br> Regards,<br> Kia Bande<br> Cell C Written Correspondence Department<br>