LP
Leswin P
1 reviews | Active since Jul 2021
13 Sept 2022, 14:23
No feedback on Cellc contracts
This is very disappointing
I had an account with Cellc which was in arrears. Last week Wednesday I made the last payment and paid the outstanding balance in full - today I called Cellc x3 times already to find out whether my payment is reflecting on the correct account and guess what? "all of the sudden you do not have have access to my previous accounts and is unable to access any contract history you previously had"..
This is the first time I am hearing this as Cellc could give me my contract history all along but now all of the sudden no one has access to this information. @SM may you please investigate and get back to me urgently. This is very bad - and I need an update
I am awaiting your feedback
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
13 Sept 2022, 15:06Good day Leswin,
Thank you for contacting us regarding the settlement of your account.
Please send us your proof of payment to *** for us to check and assist.
^TN
Thank you for contacting us regarding the settlement of your account.
Please send us your proof of payment to *** for us to check and assist.
^TN
Best regards,
Cell C's reply13 Sept 2022, 15:06
Official
Good day Leswin,
Thank you for contacting us regarding the settlement of your account.
Please send us your proof of payment to *** for us to check and assist.
^TN
Thank you for contacting us regarding the settlement of your account.
Please send us your proof of payment to *** for us to check and assist.
^TN
Best regards,
Cell C's replyOfficial
13 Sept 2022, 15:07Hi Leswin
Thank you for contacting Cell C.
How much did you pay on your account?
Regards
^MP
Thank you for contacting Cell C.
How much did you pay on your account?
Regards
^MP
Best regards,
Cell C's reply13 Sept 2022, 15:07
Official
Hi Leswin
Thank you for contacting Cell C.
How much did you pay on your account?
Regards
^MP
Thank you for contacting Cell C.
How much did you pay on your account?
Regards
^MP
Best regards,
Cell C's replyOfficial
13 Sept 2022, 15:08Good day Leswin
Thank you for contacting us.
The payment of R1298.93 has been received and allocated.
^NT
Thank you for contacting us.
The payment of R1298.93 has been received and allocated.
^NT
Best regards,
Cell C's reply13 Sept 2022, 15:08
Official
Good day Leswin
Thank you for contacting us.
The payment of R1298.93 has been received and allocated.
^NT
Thank you for contacting us.
The payment of R1298.93 has been received and allocated.
^NT
Best regards,
LP
Leswin P's updateReviewer Update
13 Sept 2022, 15:09Hi Guys -
it was the total balance of R 1,298.93
it was the total balance of R 1,298.93
LP
Leswin P's update13 Sept 2022, 15:09
Reviewer Update
Hi Guys -
it was the total balance of R 1,298.93
it was the total balance of R 1,298.93
LP
Leswin P's updateReviewer Update
13 Sept 2022, 15:18Hi NT
thank you very much - please may I have this on email as well as a settlement/ paid up letter to me stating i no longer have any accounts in arrears with you
thank you very much - please may I have this on email as well as a settlement/ paid up letter to me stating i no longer have any accounts in arrears with you
LP
Leswin P's update13 Sept 2022, 15:18
Reviewer Update
Hi NT
thank you very much - please may I have this on email as well as a settlement/ paid up letter to me stating i no longer have any accounts in arrears with you
thank you very much - please may I have this on email as well as a settlement/ paid up letter to me stating i no longer have any accounts in arrears with you
Cell C's replyOfficial
13 Sept 2022, 15:49We only provide such a letter after a contract was cancelled and settled. Is there any particular reason why you require such a letter?
^MP
^MP
Best regards,
Cell C's reply13 Sept 2022, 15:49
Official
We only provide such a letter after a contract was cancelled and settled. Is there any particular reason why you require such a letter?
^MP
^MP
Best regards,