1 reviews | Active since Nov 2016

30 Nov 2016, 15:38

NO feedback, NO service

<p>I hate doing this kind of thing but I really dont know what else to do?</p> <p> </p> <p>I need any sign that you have received my claim form, i have send it on 24 November and have had no response from Cell C nor C-Surance. After an attempt of 5 - 6 calls (holding approx 5 - 10 mins every time) no calls have been answered and no email response has been send. Cell C Centurion was so 'kind' they insisted i should cc them in on the email claim when sending it, after following up numerious times and asking Cell C Centurion where my claim was the response was "Good day<br /> <br />We are busy with them coz we receive a lot of complaints about this matter so we will assist as soon as possible<br /> <br />Thank you<br /> <br />Regards<br /> <br />Cornelia Scheepers<br />Branch Manager"</p> <p> </p> <p>When will this be? and if this is such a recurring matter why has this not been attend to?</p>

0
Replies (2)
Cell C
Cell C's reply01 Dec 2016, 07:04
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply02 Dec 2016, 11:35
Official

Moses has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN