No Feedback, No Delivery, No Service

<p>We have 5 contracts with Cell C which came up for renewal at the start of July. We ordered new phones and contract with the Cape Gate branch and 5 weeks later we are still waiting for the phones to be delivered. The excuse from Cape Gate is that they are on order and they are waiting for them. Yesterday we were told the phones are no longer available.</p> <p> </p> <p>Calls to the Cell C contact centre just refer us back to the store (because they are a franchinse)or make promises to call us back but never do.</p> <p> </p> <p>as far as i am concerned we have made a binding contract with Cell C, Not Cape Gate staore, tp provide us with the phone and package we signed for. They are now in breach of that contract but dont give any care whatsoever.</p> <p> </p> <p>They are not a service provider because they do not have any service.</p> <p> </p> <p>Time to change services. Dont use Cell C as they hide behind Franchise agreements with stores.</p> <p> </p> <p> </p>