NO FEEDBACK NO COMMINICATION NO UPDATES NO SENSE OF CUSTOMER SERVICE WHATSOEVER

THIS IS A COMPLAINT, I queried why I was over charged for my Wi-Fi in January 2019. A consultant had done an investigation and it was confirmed that I was not advised to set a limit. Now I have been waiting for my refund from January 27 when my case was escalated. Today as I type this complaint, I was supposed to have been put through to a supervisor but I am currently listening to a team meeting discussing targets and performance. I called in last week and I spoke to NTOMBI an alleged team leader, to date I have not received any feedback from an email she claims to have sent to your back office. I don't know how CELL C operates an a call center but it is absolutely disappointing knowing that my issues as the customer is not being prioritized. When you deduct your debit orders I never give you any hassles but I am having problem after problem just to receive feedback ON WHEN I WILL BE REFUNDED!