No feedback from Cell C

Since the last review i wrote regarding Cell C in the beginning of June 2020. I haven't received any type of communication, be sms or email nothing. I guess the one thing they'll be doing from now on is debiting money from my account as they are good at that. I last spoke to Moses Mo***eng who is the social media consultant and he promised to get to the bottom of this issue. I sent him an email on the 11th June asking about progress on my account, he asked for my ID number, i sent him the ID no. Up until today I haven't received any response from him. He told me that he was waiting for a credit resub, i don't know what is the meaning of that. Bear in my that i had a contract with Cell C from 2018 May and it was due for an upgrade in may 2020. I didn't upgrade the contract I terminated it on the 6th April, as they needed a month's cancelation period. On the 8th May 2020,the benefits were taken away but I was billed and debited the full amount month end. No one explained those things to me. Fine debiting the full amount was not the issue, my problem is taking away all the benefits even the ones that were carried over from the previous months. I am disgusted and disappointed in the way Cell C handle their business. It's embarrassing for such a big company.