SH
Shoni H
1 reviews | Active since Jan 2018
14 Mar 2019, 13:19
No feedback from CELL C
Its been 13 days now and I have not received any feedback from Cell C. It was advised that my query is sitting with the Finance team due to, they could not pick up my debit which successfully went through. My correct guess is they are waiting for month end to debit again and claim that they never received any payment from me and my contract is in arrears . My contract is ending on the the 17th of this month and At this moment I don't have any benefits not sure if my contract is cancelled or not. Getting just a simple feedback is a hustle with them. I have done my part on sending proof of payment but nothing is still good with them.
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Replies (2)
Cell C's replyOfficial
14 Mar 2019, 13:56Apologies for the delay in response.
We have requested our escalations team follow up on this and provide feedback as soon as possible.
Regards
DA
We have requested our escalations team follow up on this and provide feedback as soon as possible.
Regards
DA
Best regards,
Cell C's reply14 Mar 2019, 13:56
Official
Apologies for the delay in response.
We have requested our escalations team follow up on this and provide feedback as soon as possible.
Regards
DA
We have requested our escalations team follow up on this and provide feedback as soon as possible.
Regards
DA
Best regards,
SH
Shoni H's updateReviewer Update
14 Mar 2019, 16:05Okay finally I get a feedback from Cell C. A feedback that will never make sense. I get a call from the consultant who was very unprofessional and with no phone ethics at all. She tells me now they can see the debit that went through successfully but however i must pay R700 for my contract cancellation . Can an I also state that my contract is ending on the 17th this month and still with no data. My data has depleted for almost 2 months now and Cell C has decided to cut off the data because my account is arrears since from January. Now the lady says I have extra internet charges that were given to me and I used them in December and January, how is it that my data is cut off but still i get extra internet charges for 2 months. when I ask the consultant she says that that's NOT why she is calling, that's not what the review is saying on hello Peter. She never looked at my query for the first day i called them but she can confirm that i must pay R700. Cell C is such a joke. Please have someone with detailed information to call me.
SH
Shoni H's update14 Mar 2019, 16:05
Reviewer Update
Okay finally I get a feedback from Cell C. A feedback that will never make sense. I get a call from the consultant who was very unprofessional and with no phone ethics at all. She tells me now they can see the debit that went through successfully but however i must pay R700 for my contract cancellation . Can an I also state that my contract is ending on the 17th this month and still with no data. My data has depleted for almost 2 months now and Cell C has decided to cut off the data because my account is arrears since from January. Now the lady says I have extra internet charges that were given to me and I used them in December and January, how is it that my data is cut off but still i get extra internet charges for 2 months. when I ask the consultant she says that that's NOT why she is calling, that's not what the review is saying on hello Peter. She never looked at my query for the first day i called them but she can confirm that i must pay R700. Cell C is such a joke. Please have someone with detailed information to call me.