RM
Ross M
1 reviews | Active since Jan 2016
04 Jan 2016, 08:38
No Feedback - Costing me money!!!
I got a bill in December for R3350.78. My average bill is R800-R900.<br> On further investigation I saw you never gave me my 500 megabytes in December. I queried it, and got Reff number ***. On 24 December I got no feedback, but realised I still have not received that months free bytes either. <br> I phoned your call centre, and still have had no feedback.<br> <br> I want to know: <br> (1) How does your system allow this to happen????<br> (2) When will I be refunded??<br> (3) When will I get feedback on my query, as well as on a detailed list of websites visited that cost up to R158 per time!!! (as requested in initial mail).<br> <br> Please give me feedback asap!<br>
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Cell C's replyOfficial
04 Jan 2016, 08:54Hello Rossis12345,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Cell C's reply04 Jan 2016, 08:54
Official
Hello Rossis12345,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN