No feedback, bad client service

I logged a call in June for a migration on my contract package. I received a ref number which indicated someone will make contact with me within 48hours, which only actually happened over a week later. When I spoke to the consultant she said I cannot migrate immediately and should wait for my first debit order to go off, after that I should call in again (I'm sure their calls are reordered!) I specifically asked her would it be a processes again, and she assured me IT WONT, it will be done on the day I call, and she also advised there is a top-up package available on the contract I currently have. Its not about the money, I just want a top-up package where I'm able to load airtime when I run out. I called again two days ago, (to which my nightmare) the consultant I spoke to tells me different again! (I cant migrate because my contract is still relatively new!) the case with ref ***)according to him was closed - but my case hasn't even been resolved yet? He said he will asked the consultant whom I previously spoke to, to contact me, and to no surprise I'm still waiting. PATHETIC! - I'd rather pay more with a different network who can provide good service.