No feedback and stinking attitude

Good Day, i must firstly say how deeply dissappointed i am with the service i have received from Cell C. I took out a Contract with them of which they were suppose to have brought my phone today, after phoning them they gave me another story that my banking detail does not correspond and i have been having this account for the past 20 years. They did not have the decency of keeping me informed as i was under the impression all is good. After i phoned them they gave me all this that i need to have my Bankstatement. I spoke to the teamleader, never in my life i have come accross a person that has no emphathy for Customers. The coldest person i have ever seen. After cooling off from the stinking attitude from the Team Leader, i phoned Cell c again to carry on with the contract, after phoning 7 times and leaving messages for Bafana Ngwenya, sad to say i am still waiting. It hurts as i am also in the Service enviroment and we believe in treating Customers with the outmost respect. Hope Management will give me a call. I also believe there are procedures to be followed, but always keep your Customers informed. I had previously had issues and was promised the best service. Well they ****.