no feedback and disgusting service

<p>cell c had debited my account in the amount of R2158.17 a month after my contract had been closed.</p> <p>After calling on the first of March 2017 at 12:15 to have this rectified the agent shannon advised me the full amount needs to be reversed and issued me a ref no ********** 649 and advised that an agent wud call me withinn 2 working days. I called back on the the 3rd and spoke to agent Tato who said i need to pay 570 more to close the account. i was no furious as no one had called me back up until then and i advised her to please listen to the recording between shannon and I on the1st confirming the full amount needs to reversed and i do not owe cell c anything. im still waiting for her to call me back which she said she will on saturday at 1pm. i then called on Monday again and asked for shannon who called me and advised me no one has been assigned to my query. she will have to get it assigned and someone will call me. im still waiting. its been 8 days of waiting. i had called my bank and requested the funds to be reversed which was. all i need is for cell c to have the unpaid ref which reflects on their system removed and sent to me in writing as i do not owe them anything and i do not wish for them to place my details on itc incorrectly.</p>