No Feedback after responding to complaint

This is my second complaint regarding the same issue, after my initial complaint Mpho Ndlovu contacted me, at first he was a real help but a week went by and he stopped contacting me even though the issue was not solved. a month later i had received and sent back to incorrect sim cards, i have to contracts on my name when i only app**** for one, i do not have the data sim i app**** for, have not used anything from cell c yet my bank account was debited, after Mpho assured me that no money will go off my account. Im trying to cancel this contract and the *********** staff at cell c cannot assist me once again. I cancelled it on Thursday, when i called in today to confirm they say there is no record of cancellation. How does no one at cell c know how to do their job. i am absolutely fed up with cell c, i will not recommend this network to anybody, i will surely take my business elsewhere. Now i understand the frustration the guy in Sandton had when he erected that billboard, Cellc staff is absolutely ***********