NO FEEDBACK AFTER ENQUIRY

CONGRATULATIONS JOSE. YOU STILL RUN THE WORST CALL CENTER IN THE INDUSTRY. I currently have three query's with you concerning calls charged while traveling abroad. Despite arranging with your call center to activate call barring, deactivate voice mails, deactivating data roaming and only using WiFi. I was still billed for calls & SMS's I didn't' make. After waiting three months for the itemised bill, your team did not respond to my query. I received an SMS stating please receive feedback on case no. *** with no other correspondence and then another SMS asking if I was satisfied with the way the query was handled. WHATS THE POINT? YOUR STAFF ARE POORLY TRAINED. DON'T KNOW YOUR PROCESSES AND DO NOT GIVE FEEDBACK. WHEN CORNERED THEY DROP THE CALL.<br> The account shows a Cell C call center no. followed by my number, indicating that you called me while I was abroad. Why should I pay for these calls when I specifically arrange with you to have all calls barred. I'm not a naive traveler who is unfami**** with roaming. Last year I had exactly the same query and you eventually credited my account, because of your failure to apply the restrictions I requested. CALL ME DON'T SMS ME!