no feedback after 48 Hours

On the 18th of August at 11:30 I phoned to do a sim swap. The lady explained that it will take 2-4 hours and she will phone me when it has been done.<br> On the 19th of August at 11:00 I phoned again. The lady said that I WILL be phoned back within one hour with feedback. After another hour has passed, I phoned again. They said that they flagged it as important and that I will be helped within one hour.<br> I phoned again at 17