1 reviews | Active since Sept 2016

24 Jan 2017, 14:55

No feedback

<p>In Dec I logged an incident regarding poor coverage in my area which we have been experiencing for the past four years. Someone called me and eventually they advised a new tower woukd be installed close by as they are aware of the network issue. Yesterday someone I know got an sms from Cell c saying they have installed new equipment in their area(which happens to be the same area as mine), I go home excited hoping that I will finally be able to make and place calls as the network will have improved. To my dismay, nothing has changed. When I call cell c they advise me to switch to 2g. was a new tower installed on not? If not, why are they not doing anything? wouild you rather we switch to other networks? </p>

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Replies (3)
Cell C
Cell C's reply24 Jan 2017, 15:14
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply25 Jan 2017, 07:50
Official

Skhumbuzo confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply26 Jan 2017, 07:54
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,