SB
Samuel B

1 reviews | Active since Sept 2013

15 Feb 2016, 17:27

No Feedback

Twice I tried to apply for a data contract via their sales call center and on both occasions I've been told that I do not meet the criteria but they can't give me a reason why???!!!!!<br> <br> Well here's a few points that I would like to bring across:<br> 1. I've been a cell c client before (contract)<br> 2. I HAVE GOOD CREDIT RECORD<br> 3. I'm not over-indebted (hence good credit record)<br> 4. Most of my accounts are either paid up or up to date<br> 5. I have no judgements or defaults<br> <br> So why don't I qualify for a R99 data contract? And why can't I be provided with a reason for not meeting the criteria so that I can address that \weakness'?<br> <br> Please note that I don't have time and I don't want to walk into a store hence I contacted the sales call center.<br> <br> All I would like to know is why don't I meet your criteria!!!"

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Replies (1)
Cell C
Cell C's reply16 Feb 2016, 07:28
Official
Hello samunition,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,