CP
Caron P

1 reviews | Active since Jun 2015

17 Aug 2015, 09:07

NO FEEDBACK

I received a ********** bill for July (Invoice dated 1 July) and called their call centre on 23 July to get more information on it. Received a reference number *** and was told they would do a validation of it and get back to me. Followed up on the 6th of August and was told that there was no validation requested and that they would request it now and that a Supervisor would call me by the end of the day. To date there is still nothing. I did think about calling the call centre again, but I know from previous experience that one only get s decent customer service from Cell C if you post it on Hello Peter, so here I am.

0
Replies (1)
Cell C
Cell C's reply17 Aug 2015, 09:14
Official
Hello Your Customer 2,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN