No feedback!!!

I went to Cell C in Centurion on 2015/04/22 to apply for a data contract. The person who was assisting me told me that he cannot complete the application as he was experiencing a system error of some sort. He told me to leave all my docs including the completed application form and he would call me on Friday to collect the SIM card - He did not call. On Sunday (2015/04/26), I went to Cell C to follow up and he tells me that there was nothing he could do without me being present yet he did not call me to come to the store after he had promised to call me. After verifying my details he then tells me that an employment confirmation still needs to be done and he cannot do it on a Sunday - he had Thursday and Friday in which to do this but he did not. Not once did he apologise for his lack of feedback but instead told me about a funeral he had to attend, I fail to see the relevance as I am applying for a contract with Cell C not Johan - does Cell C come to a standstill when he is not around or was Cell C attending the funeral of Virgin Mobile?