1 reviews | Active since Nov 2011
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On the 19th I went into Cell C The Glen to apply for porting my number from Autopage to Cell C. After signing the contract, I was given a sim card and told the port normally takes between 24-48 hours. The process was explained involving my current sim will go-offline and I will then need to put in new sim card into my phone to complete the port.<br> I received notification that the port did was declined. The port was re submitted on the 20th. Still declined. So I went into the shop and told them that it looks like I will have to wait till my number has been moved to pre paid.<br> You can then imagine my shock when I received a bill of 1.5 months from cell c for a sim card that never even worked. I logged a call to query this, ref no ***. It has now been two weeks of talking to cell c consultants and re telling the story everyday to get minimum assistance and told the matter is receiving attention and someone will get back to me.. and no one ever does.<br> I was hoping to still port to cell c, but you guys seem to give one the same run around that has led me to leave Autopage. Please cancel that contract and stop billing me for stuff I cannot use.
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We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
