No feedback 2nd hello peter complaint .

I called cell c to cancel all my contracts on the 14th January 2018.A commitments or cancelation fees was charged for each number.The SMS confirming the commitments amounts was provided accordingly in sequence for each number.I attached the proof the of payment in respect of the cancelation amounts and was advised to contact after 2 days to ensure that the contracts are cancelled. I called accordingly on the 18th . Closure was facilitated and confirmation was given to be on more than once occasion that I no longer have any contracts with Cell C. On my phone calls on more than one occasion we went to each number and confirmed cancelation and that I don’t have any contracts with Cell C. I requested that 3 of the four contracts be transferred to Prepaid and the one be cancelled.At no point was it mentioned to me prior to today( ********** 9) that my contract under cell number ********** 574 cannot be cancelled as the upgraded deceive for y 7 was not taken into consideration as the contract kicks in in Feb 2019Instead I received a contract cancelation amount and confirmation of closure and was advised that no more that I have no more contracts with Cell C. I upgraded the account in November and received the device accordingly. Surely in this instance when I requested a settlement and cancelation all devices should have been taken into consideration. At no point was in confirmed that the contract cancelation amounts are specific to devices and not per phone number as displayed on the SMS I received. And I reiterate that in all my communication will cell c at know point was I advised that the commitment amounts are per device and not per number and neither does your written communication reflect this. In light of the above I require that the contract be cancelled with no extra charge and that cell c treats me fairly. I cannot be held responsible for the overlooking of the device y7 by more than one cell c staff member and cannot be held responsible for the incorrect settlement provided to me. In addition to this I have a lot spend time trying to resolve this many times.Cell C staff do not take ownership of the mistake and apologize for their error. This should be noted as a lesson learnt. Ensure that all devices and upgrades are included.Brian ********** has promised to get back to me with a new cancelation amount and after numerous follow ups I have still not received this.I do not agree in any event that I should be paying a cancellation amount in the first place as Cell C messed up here and has given me the run around. I there after spoke to Mr Ellon Govender and was requested to wait for the new contract to kick in and thereafter the contract would be cancelled at no extra cost. This has not happened, I received an email after numerous follow ups that I need to pay new commitment amount for appox R3000 . I asked for a settlement quote in writing and did not receive this. I have been dealing with this for a month. I have spent so much money.

Official business reply

Good morning Fayrola

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards Cell C | PN