NO FEEDBACK

Hi, Ive been sending the below emails and you are refusing to attend to my query,

Good day,

Regarding the reported matter that was reported to you on the 29th of May 2019,

No one has rep**** to me and I will log a complaint of Helllo Peter if I don't get assisted,

Please supply me with a new device?

Rosemary

On Wed, May 29, 2019, 02:01 rosemary jacobs ********** wrote: Good Day,

Regarding the attached and the above matter,

I took my cellphone to one of your stores on the 19/05/2019, the glass is damaged so I booked it in for repairs and it`s under insurance,

Today(28/05/2019) I get a call from the store(Hemmingways - East London, Eastern Cape) that I booked the device in, I was informed that I had to go to the store because there is forms I didn`t sign,

I went to the store and signed the forms, I discovered that the phone was collected by the courier on the 27/05/2019,

Can you please advise me, as your customer if that is the kind of services you give your customers, because the device was booked in and only collected after about 7 working days, also how can your staff forget to provide me with all the documentation to sign, what was the use for me to book in the phone in order for it to lie at the store, also I had to use a lot of transport money because the store is very far,

I need Cell C to prioritize the repairs to the phone,

I will log complaints on Hello Peter if I don`t get the cell phone soon, because you can`t expect me to pay for a phone I don`t have, it`s either you prioritize the repairs or you provide me with a new cell phone,

Will wait to hear from you soon,

Thank You,

Rosemary