1 reviews | Active since Nov 2016
No feedback
I had a 24 month contract with cell c and it ended in April, due to the fact that I canceled the contract late they confirmed that they would still debit my account for the last time in May. I understood this very well and I came to terms with it, on the 25th of May Cell C debited R201 from my account however they didn’t credit me with the data for the month so basically I got charged for nothing. I called their call center Friday night 01|06/18 and I was told I would get feedback after two days. It’s the 07 of June and I haven’t even received any feedback I tried calling them on the 6th of June however they kept sending me from pillar to post. Can I just get my data that I’ve been billed for? I don’t want nothing more. I’m very furious because I was also informed by one cell c agent that they tried to call me on Monday 4th of June however I didn’t get any missed calls from them this was after I informed their agent to call me on my alternative number as cell c isn’t my primary number. My reference number is : ********** 75
Thank you for bringing this matter to our attention.
We apologise for the manner in which this matter was handled and for the inconvenience caused.
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
Cell C | DA
Best regards,
Thank you for bringing this matter to our attention.
We apologise for the manner in which this matter was handled and for the inconvenience caused.
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
Cell C | DA
Best regards,
