LS
Luke S
1 reviews | Active since Jan 2018
23 Jan 2018, 22:01
No feedback
I have reported our bad reception and data speeds numerous times. Also to change the documentation on my contract with a email correspondence stating a team member wil give me feedback shortly. It has been a week since then. I am on one of the more expensive contracts and think we need value for money concerning the service I expect from cell c. Come on chaps you are not a mickey mouse company. Get your act together!
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
24 Jan 2018, 07:30Good morning Luke
We apologize for the manner in which this matter was handled. We've requested one of our consultants to contact you and follow up on the problem you are experiencing.
Regards
Cell C | PN
Best regards,
Cell C's reply24 Jan 2018, 07:30
Official
Good morning Luke
We apologize for the manner in which this matter was handled. We've requested one of our consultants to contact you and follow up on the problem you are experiencing.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
24 Jan 2018, 11:27Kindly respond to Maropeng's email for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply24 Jan 2018, 11:27
Official
Kindly respond to Maropeng's email for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
29 Jan 2018, 12:09Please be advised that Maropeng has escalated your network complaint to our network team for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply29 Jan 2018, 12:09
Official
Please be advised that Maropeng has escalated your network complaint to our network team for further assistance.
Regards
Cell C | PN
Best regards,
LS
Luke S's updateReviewer Update
01 Feb 2018, 22:18Cell c network department has contacted me for my physical address. But still no change in the network. We have to set our devices to roam on vodacom networks due to the missing cell c network profile. Also download speeds vary from 0.11mbs to 0.27mbs. Please fix this issue ASAP!
LS
Luke S's update01 Feb 2018, 22:18
Reviewer Update
Cell c network department has contacted me for my physical address. But still no change in the network. We have to set our devices to roam on vodacom networks due to the missing cell c network profile. Also download speeds vary from 0.11mbs to 0.27mbs. Please fix this issue ASAP!
LS
Luke S's updateReviewer Update
04 Feb 2018, 22:16Still no response or feedback?
LS
Luke S's update04 Feb 2018, 22:16
Reviewer Update
Still no response or feedback?
Cell C's replyOfficial
05 Feb 2018, 08:27Good morning Luke
We will get someone to follow up on this matter and assist. You will be contacted with feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Feb 2018, 08:27
Official
Good morning Luke
We will get someone to follow up on this matter and assist. You will be contacted with feedback.
Regards
Cell C | PN
Best regards,
LS
Luke S's updateReviewer Update
05 Feb 2018, 17:05Network is currently completely down. From bad to worse!
LS
Luke S's update05 Feb 2018, 17:05
Reviewer Update
Network is currently completely down. From bad to worse!