No empathy for customers

After giving Cell C the benefit of the doubt I seem to be disappointed all the time. I took out a promotional data contract a couple of months ago. From the beginning this product has been giving me issue after issue. I used to use 50gb in 3months now with this contract 20gb can go in 8 days. The router is just bad. Needs to be reset or rebooted all the time otherwise you will not connect.. I mean cave-times problems.

I am unhappy with the product and would like to be migrated to another contract. But no Cell C will not make this easy especially if you are unhappy with a product you have used for just a couple of months. I called and they responded saying they can't migrate me to another promotional product which by the way cost more than what I am currently paying. Telkom can migrate from any product to any. Cell C just doesn't want to hear it. I am unhappy with this product just move me to another one, or should I just cancel entirely. Can I please just be moved to another product which i have used before and doesn't lose as much data, I'll source my own router this time.