No empathy

Unfortunately, Cell C has done it again. After my father passed away last year it was a mission to get the account transferred onto my mother's name. We decided not to renew the contract this year and sent an email giving the required 30 days' notice to cancel. My mom continued receiving calls to upgrade the account and when she visited a store, was told the cancellation email was never received, despite the fact that we received an automated response from Cell C. Mom now has to pay an additional month's subscription, before the account will be cancelled.