No email Replies, No Return Calls, No Response from Back Office.

I have already logged a review on how Cell C is charging me for a cancelled CFibre account while holding my fibre line in suspension, preventing me from connecting through another service provider. (They responded that they will look into it and contact me..... Nothing yet..)

This review relates specifically to their customer service, or the total disconnect between their call center and back office. The call center staff actually try to be of assistance, but they can't actually do anything except escalate the issue with the back office, which does not appear to exist.

I have called their call center and escalated the issue so many times that even the call centers are getting frustrated. I have sent emails to all the possible customer support addresses over the last 2 days without receiving a single reply. Not even an automated response.

Hellopeter seems to be the only place where you can get a written response, even if it is just lip service.

I managed to get hold of someone who works at Cell C, only to find that they have been on strike for over a month. Not a good sign for consumers looking for a reliable service.

If you are thinking about signing up with Cell C for any service, please do additional research.