NO DELIVERY AND NO UPDATE

To whom it may concern: <br> I app**** for a contract deal with a consultant on 17/02/16 and it was approved for delivery on the 19/02/16. The consultant than told me to expect delivery between 3-5 working days to my workplace. On the 23/02/16 i received a call from the courier company regarding my package but they had the incorrect name and surname to it. I then had to call Cell C regarding my order and the consultant told me the error was with the people who sent the package to the couriers, and i was promised it will be corrected and delivered before Friday that same week before the 25/02/16. I then made a follow up and was told it will be delivered early the following week (29/02/16) till this day i have tried communicating via email with Phindiwe Xaba the lady who initially helped me apply, asking about my delivery and no response. I am unhappy and i fail to understand why i have to chase CELLC for my approved contract deal that was delayed from the beginning because of the workers error attached to my package and i still have to go out of my way to call ad email with no response. There is no customer urgency whatsoever. I am really disappointed and unhappy.