LM
Lydia M

1 reviews | Active since Jan 2016

10 Jul 2017, 11:26

No debit order was done month end now they charging me extra R70

<p>I have a problem with cell c of no debit order was done month end of June 2017 ,Now they telling me they charge extra R70 of which i also call them to deduct on the 26th.</p>

0
Replies (13)
Cell C
Cell C's reply10 Jul 2017, 11:31
Official

Hi Lydia

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

Regards

Cell C | PN

LM
Lydia M's update10 Jul 2017, 13:40
Reviewer Update

Lungile Ntuli call me from cell c and require the statement to see if the debit order did not went trough ,

i have to request the statement from the bank on my own expense coz i will pay for that statement.

The mistake they did they debited the incorect amount of which i pay for debit order charges also

I did send her the statement i am still waiting for their respond.

Cell C
Cell C's reply10 Jul 2017, 14:55
Official

Hi Lydia

A follow up request has been sent and you will be provided with feedback.

Regards

Cell C | PN

Cell C
Cell C's reply10 Jul 2017, 16:26
Official

Lungi confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN

LM
Lydia M's update10 Jul 2017, 16:53
Reviewer Update

Thanks Lungi i really appriciate your assistance.

Please note i will advise you when to debit the amount of June as i dont have money now and was not my mistake.

LM
Lydia M's update13 Jul 2017, 13:50
Reviewer Update

Now i am being threaten with sms's that my line will be suspended today because no payment received of which that wasnt my mistake...

Cell C
Cell C's reply13 Jul 2017, 15:20
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Cell C
Cell C's reply13 Jul 2017, 15:20
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

LM
Lydia M's update13 Jul 2017, 16:26
Reviewer Update

Lungi contact me but it seems like she dont understand that it wasnt my problem that the debit order bounced because it is cell c that debited incorrect amount thats why the debit order bounced..

they think where im gonna get money now on the 13th i advised her that if i can get the money before month end will call them and advise them to debit if not they can debit double month end..

if my line can be suspended i will never continue with cell c contract will never even recommend it to people...

LM
Lydia M's update13 Jul 2017, 16:40
Reviewer Update

cell please open my line....

LM
Lydia M's update29 Aug 2017, 13:41
Reviewer Update
Please advise why you debited extra amount and refund it to my account
Cell C
Cell C's reply29 Aug 2017, 15:06
Official

Hi Lydia

One of our team members will contact you and assist with this matter.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply31 Aug 2017, 14:20
Official

Theodorah has been in contact with you to assist with this matter. She advised that you were billed R70.00 for the failed debit order in July.

Regards
Cell C | PN