No Data wrong debit date

<p>I’m a very upset customer, upon having an upgrade done last year around June or July for my cell number 084 ********** . Upgrade was done a bit early anyways the number given use to get 2G worth of data every month for the 24 months that we had before the upgrade.</p> <p>I do all my upgrades over the phone this one however has turned out to be a huge pain in the head. On the 1/04/2017 I didn’t get the 1G which came with the new contract that I had requested or supposedly am used to getting since December 2016. So thinking it’s an April fool’s joke I chill and only made a call to customer care on the 3/04/2017 at 9:58 to ask what happened to the data the lady told me she sees it was a promotion I tell her I know nothing about a promotion, but before I asked about the data I made changes to my debit order date from the 20th to the end of the month she said it’s done then I told her the data query. Mind you last night I was debited lucky I had the funds to cover the debit order. ANOTHER INCOMPETANT ACT FROM THIS USELESS SERVISE PROVIDER</p> <p>Then I called 084143 the agent still told me it’s a promotion I requested a recording of when this was told to me or I continue getting the data as this is news to me. The agent said she’ll call me back within 24hours. Got a confirmation text with reference number. Dololo no call I called again on the 10th I was promised my recording, till this day I have not heard a recording.</p> <p>I then logged a complaint on hello peter, was told the same story that it’s a promotion on Tue. I requested the recording from the guy that called me who said he’ll call me back with the recording and that I’m the only one they can play it too ect. I then later the same day got another call from another consultant telling me it was a promotion and I won’t be getting the data the airtime I get can be used as data and that if I had not been told about the data like I’m claiming would I still be wanting or having this query. I requested a recording f me being told the data will only be for 3 months. Today same lady calls me I ask her I want the recording before we can go any further and tell her that I’m not happy I got debited yesterday which was all new to her she knew nothing about my request for the recording or the request for my debit order date to be changed.</p> <p>Funny enough when these people call you they ask security questions one is when is your debit order date, on wed at 13:05 I clearly respond with it was on the 20th and have requested for it to be changed to month end that’s if my requests ever get done, she said ok and continued with all the other questions. But today no one at cell c recalls that.</p> <p>Two problems debit order date and my data.</p> <p>Why would I cancel data from 2G to nothing to a silly promo?</p> <p> </p> <p>Waiting for another insulting call</p> <p>Bonnie Ndlangamandla-Jikela</p> <p> ********** 705</p>