MT
Marius T

1 reviews | Active since May 2012

13 Apr 2015, 17:36

No data service for 4 months

My phone was ****** in Dec 2014. Phone and contract sim card was replaced soon after. Since new phone and new sim installed I have not been able to connect to the Internet using my phone.<br> I have had numerous configuration updates done by myself, Cell C call centre and Cell C branch members over this period at varying intervals. I have tried generic android APN settings, switching phones (in case phone problematic). I get allocated 200Mb of data p/m AND I have loaded bundles of 3Gb (currently) to remedy the problem - to no avail! I have inserted other SP sims into the phone and data is connected instantly. Put Cell C sim back and ZERO data connectivity. When at home (Heidelberg, Gauteng) limited phone coverage (Cell C usually tells me I'm \roaming"!?). I'm tired of phoning"

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Replies (1)
Cell C
Cell C's reply14 Apr 2015, 07:37
Official
Hello mario_t,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,